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Frequently asked questions

Frequently asked questions

Answers about materials, production time, delivery, taxes and what happens after you order.

The table

Is it a real dining table, or just a gaming table with a lid?

It is a real dining table first. The topper is solid wood, so guests sit around it for dinner without knowing what is underneath. Take the topper off and the playing surface is ready. Same room, ready for both.

Will it fit my room, and will my partner actually like it?

Most of our customers buy with a partner who does not play. Closed, it is a dining table in solid wood, and the play surface is out of sight.

Send our team your room dimensions and we will tell you which sizes work and how much clearance you need for chairs.

You can also see selected tables at our UK showroom in Evesham, Worcestershire, by appointment.

Materials and customisation

What wood is used? Is it solid or veneer?

Every table is built in solid European Ash as standard: pale, strong, and sourced from European forests. Prefer the deeper grain of Oak? Oak is available as an upgrade, with the price shown on the product page. Either way it is solid hardwood throughout, top and frame, never veneer and never MDF.

How do Geeknson tables handle food and drink?

Some Geeknson tables include design features that help reduce the risk from small spills, but they are not liquid resistant. Protection depends on the model and configuration. We recommend using a transparent tablecloth or another protective cover when the table is used for food and drinks.

Can I change the size, the wood or the layout?

Yes. Standard sizes are configured on the product page and priced there. Anything outside the standard list is quoted individually by our team.

Custom orders may require a deposit, which our team confirms with you before the order is placed. The deposit terms are set out before you commit.

Custom tables take 6 months or more in production.

Production and delivery

How long does it take to build my table?

Every Geeknson table is made to order. Most standard tables take 3 to 4 months in production. Some larger or more complex models, such as Henry, may take 4 to 5 months. Custom tables take 6 months or more.

Chairs and benches take about 2 months. Accessories vary by item, and newer items can take up to 2 months.

Production time is not the same as your delivery date. Our team confirms the delivery method and timing with you before dispatch.

How is my table delivered?

Specialist furniture delivery is available for selected tables and destinations. Our team confirms the delivery method before dispatch.

Your table is built in our European workshop. For US orders, our team confirms the delivery route and timing before dispatch.

Tell our team your delivery address when you order, including anything the delivery team should know about access, stairs or parking.

VAT, taxes and payments

What about VAT, tax and customs?

In the UK, listed prices include VAT. In the EU, listed prices include VAT where applicable. In the USA, sales tax is added at checkout. For other destinations, our team confirms this case by case.

Taxes, customs and delivery handling depend on the destination, and our team confirms the handling before dispatch or before the final delivery steps. Your invoice shows all charges Geeknson is required to show for transport, customs and accounting.

After you order

What happens after I place my order?

You receive an order confirmation after your purchase. Our team confirms your specification with you before production starts. You receive updates at key stages during production. Our team confirms delivery with you before dispatch.

What if something is wrong when my table arrives?

Please check your table at delivery and note any visible damage on the delivery note. If you notice a visible issue after delivery, tell our team as soon as possible and include photos or a short video, because they are our eyes on the issue. We review each case individually and agree the best way to put it right. This does not affect your statutory rights.

Support

How do I reach your team, and how quickly do you reply?

You can reach our team by email at info@geeknson.com or through LOGEEK on any page. Our team aims to reply within one working day.

If your question is about an existing order, please include your order number.

Can I see a table before buying?

Yes. You can see selected Geeknson tables by appointment at our UK showroom in Evesham, Worcestershire. Tell our team which models or finishes you would like to see before you visit, so they can confirm what is available.

Still have a question?

Contact our team and we will be happy to help.

Contact our team →