This Shipping Policy forms part of our Terms and Conditions. It explains how your order is prepared, dispatched and delivered.
1.1 Our tables, chairs and benches are made to order in our European workshop.
1.2 Most standard tables take 3 to 4 months in production. Some larger or more complex models, such as Henry, may take 4 to 5 months. Custom tables take 6 months or more. Chairs and benches take about 2 months. Accessories vary by item, and newer items can take up to 2 months.
1.3 Production time is not the same as your delivery date. Our team confirms the delivery method and timing with you before dispatch.
1.4 For orders to the United States, our team confirms the delivery route and timing before dispatch.
2.1 Specialist furniture delivery is available for selected tables and destinations. Our team confirms the delivery method before dispatch.
2.2 Before delivery, our logistics team will contact you to establish the specifics of access and the location within your home. This helps us allocate appropriate time for the delivery and setup, where setup applies.
2.3 The confirmed delivery price covers the total cost of delivering your order to your residence, strictly in accordance with the information you provide to our logistics team under paragraph 2.2.
2.4 Where the information provided under paragraph 2.2 is incorrect, this may lead to either an additional delivery charge of £50, or delivery to a ground level location at your address.
2.5 After the delivery and assembly service, the delivery team will take a few photographs of the assembled table, in case of any further questions or open issues.
3.1 Please verify Product measurements and delivery access to your home on our Website, or by contacting our team. Please ensure adequate doorway and stair access. We are not liable for extra costs arising from incorrect information provided by you.
3.2 Please ensure that access to your residence, and the final location of your order, is safe and free from hazards. Our staff have not visited your home and cannot advise whether your Products will fit, so please take reasonable steps to confirm that the Products can be delivered successfully. This includes checking that a large van can reach you, and measuring door and ceiling heights, along with any turns or stair banisters that might cause difficulty. If you think there may be an issue, please tell us before delivery.
3.3 It is helpful if you can be at home to accept the delivery. If you are unavailable, someone over the age of 16 must be at the property to take the delivery for you.
3.4 Please take reasonable steps to remove any internal or external tripping hazards, furniture, ornaments, wall fixtures or cables that obstruct the route to your chosen room. We cannot be held responsible for damage to these items if they are not removed, unless the damage is caused by our negligence. For health and safety reasons our drivers are not able to remove their shoes when delivering heavy items. We recommend covering floors and carpets where necessary, and securing any temporary coverings so that they do not become a tripping hazard. We cannot be liable for failure to deliver due to inaccessibility, or for marks, scratches or damage caused to your property, internally or externally, unless such damage is caused by our negligence.
3.5 We cannot remove or take away your packaging.
4.1 Delivery to certain postcodes may take longer than others.
4.2 Although we endeavour to offer flexible delivery dates, delivery is subject to availability.
4.3 Any changes made to your order may affect the delivery date. If we are unable to deliver your entire order on the same day, we will deliver it in instalments. We will not charge you for deliveries in instalments unless this is at your request.
4.4 If we are unable to make the delivery at the arranged time due to factors under your control, for example the Products do not fit, we may charge you a failed delivery fee to cover our direct costs.
4.5 Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances.
5.1 Please check your Products at delivery and note any visible damage on the delivery note.
5.2 If there is an issue with your Products on arrival, please tell us as soon as you become aware of it. Once your service case has been raised, a member of our team will look into the best way to resolve the situation, and you will be contacted within two Working Days. Please do not return Products without contacting our team first. We will ask you for certain information about the reported fault, including photographs or video, to enable us to investigate and resolve the issue. Nothing in this paragraph affects your statutory rights.
5.3 Full details are set out in our Refund Policy.
6.1 If you choose to have your Products delivered to your own third party carrier, we do not accept responsibility or liability for any damage to your Products once they are out of our control. Any forwarding delivery is at your own risk.
6.2 The Products are your responsibility from the time we deliver them to the address you gave us, or to your own third party carrier.
6.3 You own the Products once we have received payment in full and have delivered them to you or to your own third party carrier.
7.1 In the United Kingdom, listed prices include VAT where applicable. In the European Union, listed prices include VAT where applicable. In the United States, sales tax is added at checkout.
7.2 For other destinations, our team confirms the position case by case. Taxes, customs and delivery handling depend on the destination, and our team confirms the handling before dispatch or before the final delivery steps.
7.3 Your invoice shows all charges Geeknson Ltd is required to show for transport, customs and accounting.
Geeknson Ltd, Unit A3 Vale Park South, Conference Way, Vale Park South, Evesham, WR11 1LB, United Kingdom.
Email: info@geeknson.com or support@geeknson.com. Please include your order number.