This Refund Policy forms part of our Terms and Conditions. It explains cancellation, faulty Products and refunds. Nothing in this policy affects your statutory rights.
1.1 Our tables, chairs and benches are made to order. Production starts once your specification is confirmed.
1.2 Custom orders may require a non-refundable deposit, confirmed by our team before the order is placed.
2.1 All orders are subject to a 14 day cooling off period, after which orders cannot be cancelled.
2.2 A cancellation fee will be charged for all orders cancelled after 48 hours of order confirmation.
2.3 All deposits are non-refundable.
2.4 All cancellation requests need to be sent by email to info@geeknson.com. Please include your order number.
2.5 Nothing in this section affects your statutory rights.
3.1 Please check your Products at delivery and note any visible damage on the delivery note.
3.2 If you notice a major visible issue after delivery, please tell our team within 24 hours.
3.3 Please send photographs or a video of the issue. They allow our team to assess the Product properly.
3.4 Please do not return Products without contacting our team first.
4.1 By law, we are required to supply Products which are as described by us, fit for purpose and of satisfactory quality.
4.2 We guarantee all Products against faulty workmanship and faulty materials for a period of 12 months from the actual date of delivery. In all cases we reserve the right to inspect the Product and verify the fault.
4.3 If something happens with your Product during the first 12 months, contact our team and they will review the case. Depending on the issue, the remedy may include repair, replacement parts, an allowance, a replacement Product or a refund.
4.4 Where you agree, we will arrange to repair a defective Product free of charge. Alternatively, at our discretion, an allowance may be made for you to arrange a local repair. If a repair is not possible or practical, we will offer you, at our discretion, a replacement or a refund. Where a replacement is no longer available, or circumstances make a replacement impractical, the Product may be replaced with a part that closely matches it. We reserve the right to instruct an independent third party furniture specialist to inspect and, where you agree, repair your furniture.
4.5 Once your service case has been raised, a member of our team will look into the best way to resolve the situation, and you will be contacted within two Working Days.
5.1 The guarantee does not cover fair wear and tear, or the natural characteristics of wooden Products including movement in wooden Products.
5.2 It does not cover neglect, abuse or misuse of your Products, including failure to follow the correct care procedures set out in our Terms and Conditions.
5.3 It does not cover loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion.
5.4 It does not cover accidental damage, or loss or damage caused by a third party.
5.5 Some Geeknson tables include design features that help reduce the risk from small spills, but a table is not a sealed liquid-proof container. Protection depends on the model and configuration. We recommend using a transparent tablecloth or another protective cover when the table is used for food and drinks.
6.1 We take all reasonable care to ensure that the price advised to you is correct. If we accept and process your order where a pricing error is obvious and unmistakable, and could reasonably have been recognised by you as a mispricing, we may end our contract with you, refund you any sums you have paid, and require the return of the Products from you.
Geeknson Ltd, Unit A3 Vale Park South, Conference Way, Vale Park South, Evesham, WR11 1LB, United Kingdom.
Email: info@geeknson.com or support@geeknson.com. Please include your order number.